How do I get my refund from Avianca?

Get the Collective Information for a refund at Avianca Airlines. 

After booking a flight with Avianca Airlines, many passengers have a change in their plans and wish to avoid traveling. For such cases, the best option is to cancel the flight and request a refund. Before making any changes to the flight, you should always read the Avianca Airlines Refund Policy, which will provide information regarding the rules and regulations. You can request to cancel the flight through four different mediums. If you want to get details regarding the policy, process, and other related information, then the information below will guide you.

Avianca Airlines Refund Policy:

  • The airline will provide a complete refund for your flight if you request to cancel it within the first 24 hours of purchasing.
  • The refund depends upon the ticket and services you purchased with it.
  • The airline may take up to 30 working days to process the refund.
  • Contact customer service to get a refund for the ticket booked through the miles points.
  • If Avianca Airlines cancels the flight, they offer a full refund.
  • Bookings made through the travel agent can only be requested for a refund.
  • After requesting a refund, you can not cancel the process; it will also cancel all the segments of your flight.

Various ways to request a refund from Avianca Airlines:

To request a refund from Avianca Airlines, you have to cancel the flight ticket, and the refund amount is based on the services you have booked with the ticket. After canceling the flight, the airline will refund the amount within a few days. There are various ways available through which you can request a refund from Avianca Airlines; you can read the given information and follow the preferred procedure:

Use the official website/Mobile application -  

To quickly request a refund from Avianca Airlines, use the online mode through the official website or the mobile application. You have to fill out a form in which you need to mention the requested details. After submitting the online form, you need to wait for a few days, as the airline will verify all the details and provide the refund amount. If you want to learn about the complete procedure for requesting a refund online, then go through the described points: 

  • Go to the Avianca Airlines official webpage or the mobile app on your device.
  • Select the “Changes and refunds” option under the “Your booking” section.
  • Press the button to request a refund now, and you will be directed to a new page.
  • Fill out the requested flight details and pick a type of reimbursement.
  • After submitting the details, give the airline a few days to verify them, and they will provide the refund in a few days.

Call the phone number - Connect directly with the airline to request a refund with Avianca Airlines. Once you get through with the executive, share the flight details, and they will help you in canceling the flight ticket. You can also use the same phone number to get information on the refund status. If you want to communicate with the airline to request the refund, then follow the given steps:

  • Place a phone call to the Avianca Airlines contact number +1 (866) 919-0081.
  • Pick any language in which you wish to continue the process.
  • Tap on the IVR instructions to cancel the flight ticket.
  • Hold up the call until someone from customer service gets in touch with you.
  • Share the details of your flight and other requested information.
  • The executive will immediately cancel the booking and process the refund in a few days.

Visit the Airlines office - Another possible mode to request a refund from Avianca is by visiting their office at the airport. Get to the reservation counter and mention the relevant booking information to the executive. They will cancel your reservation and provide the necessary details about the refund. If you have any questions related to the refund or the other airline services, then they will quickly provide you with the answer.

Contact travel agent - Passengers who have booked the flight through a travel agent, can contact them directly to request a refund with Avianca. Provide your details to the agent and they will do the rest of the process. However, the refund time is uncertain and longer than the airline.


How long does Avianca take to refund the amount? 

The refund amount will take around 30 business days to show in your bank statement. Reservations made online via debit/credit card take around 20 days. However, if you booked the flight through cash, it might take a little more. You can always contact customer service to get information about the refund status.

How late can I request Avianca to cancel the flight?

The airline allows you to request cancellation up to 2 hours before departure. The more late you cancel the flight, the less refund you will receive. To request the airline for flight cancellation, you can use the “Manage Booking” option from the official website or give a call to the customer service number.

Can I request a refund for my non-refundable flight? 

Passengers who have booked a non-refundable flight can still request the airline for a refund. The reimbursement will be provided in the form of the travel credit, which will worth the same amount as the ticket. The passenger can use the travel credit points to book another flight and they also have an expiration date of one year.

Is it possible to get a refund directly to the account?

Avianca will refund the amount through the original mode of payment that you used for booking the flight. If you have made the payment online, then the refund amount will be reflected on your bank statement, and for reservations through cash, you can collect the amount at the airport.

How can I check the status of a refund with Avianca Airlines?

After canceling the flight, if you have not received the refund amount, then you can check the refund status to get information on how many days it will take for the refund. To check the refund status with Avianca Airlines, you can use the online mode or contact customer service. 

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