How Do I Get A Refund from Aeromexico?

How Do I Get a Refund from Aeromexico?

Aeromexico flights are mostly on time, but sometimes a few flights are delayed due to reasons that are under the direct control of the airline, due to which passengers suffer, and sometimes even their further journey is also affected. In that case, customers have the option to get a refund for their traveling inconvenience. Also, if passengers’ bags are misplaced due to the airline's fault or flights are canceled without prior information, then also customers can get their money back. If you want to gather information regarding refund policies and you want to collect details about “how do I get a refund from aeromexico?” Then you must read the refund details of Aeromexico given in the immediate upcoming sections. 

Aeromexico Refund Policies:

Passengers who want to receive a refund from Aeromexico are required to go through policies set by the airlines to avoid any confusion. Some of the most important aeromexico refund policies, along with their detailed description, are given below. Customers can use them and proceed further, requesting a refund.

  • According to the 24-hour refund policy of Aeromexico, those ticket holders who made refund requests within 24 hours of flight booking and cancellation are eligible to get their complete booking fares.
  • All the refund requests made after 24 hours are not liable to get a full refund; instead, the airline will deduct some amount, and then customers will get their money.
  • If the reason for flight cancellation is a medical emergency of an Aeromexico passenger or immediate family member, then he must inform the airline in advance, and he can get a full refund if medical certificates or other documents are provided to the airline. 
  • If the reason for flight delay or cancellation is under the direct control of Aeromexico, then they will provide the next available flight; however, passengers can cancel that flight and can claim a refund. 

In what circumstances does Aeromexico provide refunds to customers?

  • If your flights are delayed or canceled at the airline's fault without proper advance information. 
  • If your luggage is lost or misplaced due to Aeromexico's negligence. 

The online process to get a refund from Aeromexico:

If you have made a reservation on an Aeromexico flight and on the date of departure, your flight got delayed for more than 5 hours; then you are eligible to receive a refund. To obtain a refund, you are required to make a refund request online. If you are also looking for the process, you must fulfill the following steps in order: 

  • Start the process by visiting the website or mobile application of Aeromexico.
  • Now you must click on the “My trips” section.
  • Now you must carefully enter the reservation or ticket number and the passenger's last name.
  • When you find your booking, you need to click on the refund link.
  • As the online form is generated, you must fill in all the details carefully and mention your reason in the space given at the end of the form.
  • Press the link key to attach supporting documents and end the refund process by hitting on the submit button. 

Contact Aeromexico customer services to get a refund:

On multiple occasions, the official website or the mobile application of the airline goes down, due to which customers cannot make refund requests, and they search “How do I get a refund from Aeromexico?”  In those incidents, they have the alternative to contact the customer services of the airline. To claim a refund, customers must first dial the official phone number of Aeromexico Airlines: 1 800 237 6639, once the call is welcomed and instructed by an automated voice, they need to understand and follow instructions. Finally, based on the options selected by the caller, the phone will be connected to an Aeromexico representative who is handling issues related to refunds. Callers must now provide their booking information along with the reason for claiming a refund. If the request is found valid, customers will get a refund. They can also track the status of their refund request online. 

How much time is taken by Aeromexico to receive a refund?

Many passengers, after registering an Aeromexico refund request, are curious to get their money back, and they often scratch for the time consumed by the airline to return the money. The time taken depends upon the passengers’s chosen mode of transaction. If any person makes an online payment, then he will obtain a refund within 7-9 business days, whereas for offline mode, it might take up to 15-19 business days to get a refund from Aeromexico in the initial mode of payment. 

Can I get a refund if I want to cancel a flight?

Yes, of course, if a passenger wants to cancel their reservation with Aeromexico flight ticket due to some sort of uneven travel preferences like last minute medical emergency or wants to cancel their ticket due to lousy weather or any other scenario, then you are eligible to get full refunds from Aeromexico airlines. But note that before you get refunds at Aeromexico, you shall go with the onsite available refund terms and conditions. 

Follow the easy steps for Aeromexico to cancel ticket refunds via the online process:

  • Visit Aeromexico Airlines official website 
  • Now you need to select my flight option 
  • For which you need to enter origin and destination and other preferences
  • Click the search button to retrieve the ticket, and proceed to cancel online 
  • Next, just tap over get refunds icon and get the online refund form;
  • Fill in ticket details like trip type, origin, destination class, etc
  • Select the reason list and choose one 
  • Then describe the refund reason within 1000 characters
  • Tap the submit button, and you will receive a confirmation email with a refund summary.

After following the online steps for How Do I Get a Refund from Aeromexico, and if you still want assistance for refunds, then contact Aeromexico airline customer service live person for help.


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